ECLO Accessibility compliance statement

Date: April 2021

Web accessibility conformance statement

RNIB is committed to testing and delivering all web content on the website to WCAG 2.1 level A and AA compliance. Our site also undergoes user testing by blind and partially sighted people.
The checkpoints we test against are taken from the technical standard Web Content Accessibility Guidelines 2.1 (WCAG), published by the World Wide Web Consortium (W3C). We test using this standard to ensure that we’re meeting their responsibilities under the Equality Act 2010 and the EU Web Accessibility Directive.
We’re always working to make improvements to the accessibility and usability of the website, especially where content and delivery is reliant on third party providers.

The methodology that we follow is WCAG-EM.

Outstanding accessibility issues

The portal was built using Microsoft Power Apps. While every effort has been made to ensure that the product is accessible (meeting WCAG 2.1 level A and AA), there are currently some issues which we are unable to correct. Examples of these include:

  • Some pages are missing headings or have heading levels in the wrong order.
  • Some form fields have the ‘*’ before the label. This will affect screen readers on mobile devices.
  • Some labels may be difficult to see due to background colour changes.
  • For screen reader users, there is a discoverable date picker button with the label ‘choose a date’. Please ignore this button.

The pages most affected are the ‘Sign in’ page, the ‘Redeem invitation’ page and the ‘Forgot your password’ page.

The website has currently been designed with desktop as the primary focus. We encourage users to avoid accessing the website via other devices.

Compliance standards (what we test against)

We try our best to ensure we test with a wide range of technologies, but we can’t commit to testing every browser version with every version of assistive technology, nor testing on every operating system version or mobile handset type. We focus on testing with more recent technology, as this enables more security and provides improved accessibility features and accessibility support for users.

Technology we use for testing

We test the website using the following browsers and assistive technology combinations:

  • Microsoft Edge and JAWS 2020 (latest version).
  • Firefox and NVDA (latest version).
  • Chrome with JAWS 2020 (latest version) and NVDA (latest version).
  • Apple iOS – Safari (latest version) on iPhone and iPad with VoiceOver and Magnification.
  • Android – Chrome with Talkback and Magnification.
  • Chrome and Dragon naturally speaking.
  • Windows High contrast mode (Edge and Firefox).
  • In browser magnification up to 400 per cent.
  • Keyboard navigation only.

Reporting a web accessibility issue

If you experience any accessibility issues while using our website, please let us know by emailing [email protected].